Orders and Delivery

Order Acceptance

We reserve the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud are some situations that may result in the order being cancelled, additional verification or information may be requested before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your credit/debit card account. No cash disbursement shall be made under any condition whatsoever.

Once the order leaves our logistics center, you will be notified by email with your shipment tracking number.

It is the responsibility of the customer to ensure that they are present at time of delivery.

Cancellations by the Customer

If cancellation notice from your side is duly received by us and the order has not been processed/approved by us within the first 24 Hrs following the order, we shall cancel the order and refund the entire amount to your credit/debit card within 7 days.

Orders that are cancelled after they have been shipped are subject to a AED 50 cancellation fee to be deducted from your refund for shipping and processing. We have the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

Quantity Limits and Dealer Sales

We reserve the right, at our sole discretion, to limit the quantity of items purchased per person or per order. The said limitations may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. We also reserve the right, at its sole discretion, to prohibit sales to dealers or re-sellers. For purposes of these Terms and Conditions, reselling shall be defined as purchasing or intending to purchase any product(s) from carrefouruae.com for the purpose of engaging in a commercial sale of that same product(s) with a third party.

Order Delivery

All orders are shipped out by courier or supplier deliveries. Delivery is normally door-to-door but there may be instances where this is not possible due to courier company limitations or local laws.

  1. You will provide correct information requested from your side. We reserve the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true, we have the right, in our sole discretion to reject the registration and ban you from using the services of the Website.
  2. That you are transacting through this Website at your sole risk.
  3. That correct and proper address at which delivery of the product ordered by you shall be provided by you. If a recipient's address is found to be incomplete or incorrect, we may attempt to find the correct address and to complete the delivery, but we assume no responsibility for our inability to complete delivery under such circumstances. If the address is incorrect, or if delivery can't be completed, then a surcharge for extra cost will be imposed to the customer.
  4. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Delivery Costs

Shipping costs will be calculated as followed:

  • Weight and size of the product.
  • Shipment scheme.
  • The location you are shipping to (also called the destination) all orders are shipped out by courier. Delivery is normally door-to-door but there may be instances where this is not possible due to courier company limitations or local laws.
  • Shipping cost will be clearly mentioned at checkout.
  • We ship in UAE and internationally, if your country is not displayed a separate quote will be sent to you by email before processing your order. Shipping time may vary from 1 to 7 days according to requested destination.