Refunds & Exchanges

The decision on refund will vary on case to case basis and there will be certain criteria’s for that.

Dead on arrival

  • Unable to procure products: a reasonable time of 7 – 10 days from the date of authorization has to be given
  • Unable to repair the product

Lost in deliveries.

  1. If the product is not available then a full refund will be made to the customer. The refund will be made in next billing cycle.
  2. Refund is allowed only once duly approved by the team of The Freediver Diving and Hunting Equipment trading LLC.
  3. The product refund is applicable in the case product is malfunctioning and not repairable.
  4. The Freediver Diving and Hunting Equipment trading LLC will affect the refund on receiving the unit back.
  5. The product will be refunded at the same price as it was sold to you.
  6. The settlement of the refund will only be affected once the bank has refunded the money which is next billing cycle from the date of application of refund.
  7. Refund will be made through the credit/debit card only for Online Credit Card Payment.

Refund Conditions:

  1. The Freediver staff in Dubai are the sole reference for any claim of exchange, refund or repair.
  2. Any items to be exchanged, refunded or repaired must be presented with the Order Confirmation and the Original Delivery Note as proof of purchase. No exchange, refund or repair will be considered without it.
  3. Any items to be exchanged, refunded or repaired may be returned to our store in the UAE .Notwithstanding the terms and conditions herein, items shall be exchanged, refunded or repaired at the sole discretion of The Freediver Diving and Hunting Equipment trading LLC.

Exchange or Refund

  1. Items to be exchanged or refunded must be presented with their complete box “as new” with inside packing, and all accessories sealed (i.e. in re-sell-able condition).
  2. Items may only be exchanged or refunded if they are returned within 7 days from purchase or delivery date.
  3. Refunds shall be made in the same manner in which the purchase of the item was made. For the avoidance of doubt, items that were purchased in cash shall be refunded in cash while items purchased by credit/debit card shall be refunded to the same credit/debit card.
  4. Used items are not subject to any exchange or refund.

        Repairs

        1. Items found defective after 7 days from purchase or delivery date will be subject to the supplier’s terms and conditions or warranty, if applicable.
        2. Items to be repaired are at the sole discretion of The Freediver Diving and Hunting Equipment trading LLC. For the avoidance of doubt, The Freediver Diving and Hunting Equipment trading LLC may reasonably decide not the repair the items.
        3. Items may be repaired in no less than 30 days from the return date. In the event that the items are not repaired after 30 days from the return date, then the customer may receive an exchange voucher for the amount paid subject to the exchange conditions set out above. For the avoidance of doubt, the item shall not be refunded.